Return Policy

 

Some items, such as certain firearms, accessories, and ammunition, may not be legal to ship to your State. Please check local and state laws prior to purchasing. We do our best to notify you of these restrictions and limit the ability to order these products, but ultimately it is YOUR responsibility to check your local laws prior to placing an order.

 

Returns on firearms that have been transferred to you are not allowed. Once a new firearm is transferred, it is considered used, even if unfired. It is the customer’s responsibility to fully inspect the firearm at their FFL prior to accepting it into their possession. We do understand that some manufacturer defects may not be identifiable upon initial inspection, however by purchasing a firearm from us, you agree that upon discovering a defect in your transferred firearm that you will work with the manufacturer for replacement or repair (in accordance with their warranty policy).

 

Should the need arise; we will do our best to cancel an order at no charge provided that it is canceled by 5:00 pm on the day of order (5 pm of the next day for orders placed after 4 pm). We work fast to fill orders, so please contact us immediately if you need to cancel an order. If an order cancellation request occurs after 5:00 pm on the date the order was placed, it is agreed that the customer will incur a 15% cancellation fee. Custom orders (Cerakote, Engraved, or Custom builds) 25% of the payment is considered a non-refundable deposit (Based on the quoted firearms price.) even if canceled before delivery. This is to help offset costs incurred by White Orca Tactical LLC.

 

Returns on accessories are accepted for merchandise that is defective upon receipt unless it has been modified or installed in a build (those items will be subject to manufacturer warranty). The COMPANY will provide a refund or exchange on all other accessories found defective provided that the customer notifies us of the defect within 5 days of the item being delivered. The COMPANY will also arrange for the defective items to be picked up and returned to us by the original shipper. Please do not return packages prior to receiving a return authorization. Please use the Live Chat or “Contact Us” form to receive a return authorization. All returns must be received within 30 days from the date of purchase or they will be refused. Please do not return an order prior to receiving a return authorization. Returns not receiving prior authorization will be refused. Ammo cannot be returned due to safety reasons (no exceptions). Please use the Live Chat or “Contact Us” form to receive a return authorization.

 

All non-defective returns are subject to a 15% restocking fee with a $15 minimum. Please note, items returned without packaging or destroyed packaging will be subject to up to a 50% restocking fee. Customized items are not returnable. Customization include items that have had Cerakote applied per request, custom engraved items, or the use of parts that are not part of the standard builds. The customer is also responsible for return shipping charges for non-defective returns. If a prepaid return label is provided, it will be deducted from the refund (in addition to the restocking fee). All returns must be received within 30 days from the date of purchase or they will be refused. Please do not return an order prior to receiving a return authorization. Returns not receiving prior authorization will be refused. Ammo cannot be returned due to safety reasons (no exceptions). Please use the Live Chat or “Contact Us” form to receive a return authorization.

 

All firearm orders require FFL paperwork to ship. Firearm orders over 20-days old without FFL paperwork will be canceled and charged a 15% restocking fee with a $15 minimum.

 

All credit card refunds also are charged an additional 3% credit return fee.

 


Shipping Policy

 

We use a combination of shipping carriers depending on the type of item purchased as well as the State the item is being shipped. Standard shipping is Fed Ex Ground, with the option for the customer to upgrade the shipping speed for an added fee. Build time is not included in shipping estimates. All firearms will be shipped to an FFL holder in your State for transfer. They will typically charge a nominal fee for the transfer that you will be responsible for paying. All shipping charges are applicable to the lower 48 States. If you are outside if this area please email us for a quote prior to purchase. If you have a question on shipping charges please ask and we will be happy to let you know prior to making the purchase.

 

All subscription purchases do not have separate shipping charges.

 

Orders of $1,000 or more receive free shipping.

 

On occasion, White Orca Tactical may offer free shipping as part of special offers online, via email campaigns, or other events.